FAQ

Your Vero Diaz Account

In Vero Díaz you can make your purchases as a guest or as a registered customer.

Registering is very easy. we will only ask you for the essential information to speed up the purchase process.

We have the following means of payment:

Paypal: through your account.

Credit or debit card: direct payment with your cards.

Bank transfer: here it is important that you share with us to our mail ventas@verodiaz.mx your proof of payment so that your purchase follows its process, our system will only wait 24 hours for your order, after this time it will be eliminated.

In Vero Díaz is possible the invoicing, for this it is important that you send your data to our mail ventas@verodiaz.mx at the end of your purchase since later it will not be possible.

After finishing your purchase, we will send you a confirmation email with the details of your order. we remind you that it will not be possible to modify your order if it is already in an advanced state of preparation.

Once the payment is processed it cannot be cancelled, it applies for line garments, in discount and outlet.

Changes are possible.

If the new garment is of higher price it is necessary to make the payment for the differential amount.|

If the new garment is of lower price, the difference of money is not refundable.

If it is a size change it is important to check our stock first.

All shipments for change of clothes are borne by the customer.

Face masks do not apply for exchange.

Discount/outlet garments do not apply for refund.

Line items may be refundable

There is a limit of 5 days after the garment is delivered at home

It is important to notify us to our mail ventas@verodiaz.mx before the end of the term.

The garment must be in the same state in which it was sent and with its corresponding labels.

The money refund is made between 1 to 10 working days and starts from the moment the garment is returned to us and it is verified that it does not have any alteration, otherwise it does not apply for a refund.

The shipping cost is not refundable.

Return shipping is at the customer's expense

Face masks do not apply for refund

Once we have received confirmation of your purchase, we will contact you either by phone or email to confirm how long your garment will be ready.

Our delivery times vary depending on the situation:

Existing garments in boutique: the delivery time is 5 to 10 working days since the garment is physically located in our boutique.

Existing garments at retail locations: the delivery time is 10 to 15 working days since the garment is not physically in our boutique.

New garments or in pre-order: the delivery time is from 15 to 20 working days, here you have the option to have it made to your measure without extra cost.

Adjustments on garments are evaluated by our workshop in the first instance to know if they are possible.

The cost of each adjustment is variable, our sales agent will provide you with the information once the garment has been evaluated in our workshop.

Depending on the fit, it will take a few days for the garment to be delivered.

Shipping costs:

Free shipping from $3,000.00 by normal shipping (express shipping does not apply, only applies to regular price garments, discounts and outlet does not apply)

Pick up at Vero Díaz boutique in Mérida, Yucatán: free

Normal $250.00 3-5 business days

Express $350.00 1-2 business days

International shipments: price varies depending on the country. (we make a previous quotation in real time)

Delivery times may vary depending on the area.

To know the status of your garment you can be in contact through our mail ventas@verodiaz.mx or by phone at 9999687045

In your wishlist you will be able to keep and always have at hand the items you like the most.

Its operation is very simple: every time you click on the wishlist symbol, you will add that item to your list. from the list you can delete the articles whenever you want through the edit option. to complete the purchase, you will have to click on the product and continue with the usual steps.

Through our tabulator you can find out what size you are, you only need your bust, waist and hip measurements.

All our garments have a length from waist to floor of 120 cm.

These garments do not apply with other discounts and/or coupons

Vero Díaz made to measure is the line of garments designed and made especially for our clients.

In your first appointment you will be able to talk with our designer Vero Díaz about your garment and she will advise you about textiles, cuts, silhouettes and colorimetry, to achieve together the ideal design for you.

In your second appointment vero will present a series of proposals according to what was discussed previously, here you can choose the design you like and work on it.

In your first fitting you will rectify that the garment fits you perfectly and you will be able to adjust details.

In the final fitting you will be able to see your garment materialized and if necessary the last adjustments will be made.

For us it is very important to meet all your expectations, provide a 100% customized process and a high quality garment.

Schedule an appointment and live the Vero Díaz made to measure experience.

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Vero Díaz launches its line of wedding dresses under the name 'Vero Díaz Bridal' presenting its first collection in the framework of the event 'Mexico Bridal Fashion' in 2019, which was very well received by customers and media.

The bridal line arises from the idea of expanding the brand and its fascination for making this type of garment, previously designed dresses made to measure for their customers who dreamed of reaching the altar in one of her creations.

The bridal line arises from the idea of expanding the brand and its fascination for making this type of garment, previously designed dresses made to measure for their customers who dreamed of reaching the altar in one of her creations.

With more than 5 years of experience working with brides to be, Vero Díaz Bridal' promises to be a line of brides that will stand out in the market with its designs, textiles and dna.

Today we have 2 current bridal collections, bridal 2020 and our most recent bridal capsule collection

Our 'Made to measure' modality will allow you to create with our designer Vero Díaz the dress of your dreams, you will be able to select the textiles, cuts and silhouettes that favor you the most.

Schedule an appointment and live the Vero Díaz bridal experience.

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Vero Diaz

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